Whelca Cleaning Services

Our Office hours are 7am to 7pm, Monday through Friday.

Our Operating Cleaning Hours are 24/7 excluding holidays.

Any services done between 7pm to 5am require two cleaners for safety measures and are charged at a two cleaner rate accordingly. 

Single Room Deep Cleans for residential may only be scheduled for service between 7am-7pm. 

We provide all tools and products to complete our cleaning assignments for customer convenience as well as maintaining training and safety for our employees.

• If you wish for a team member to use products of your choice please review the following guidelines:
  • We must have this information five days in advance.
  • If we purchase the product you will be charged the price we paid for the product. (If this is a one time clean you will be left with the product. If it is a reoccurring clean we will keep it for our future visits.) 
  • If you provide the product, it must be new and unopened with a printed SDS copy.
  • Our Quality Guarantee will be void.

We reserve the right to change our pricing based on economics and business needs. All quotes and estimations are based on the expectations the home has been properly maintained, basic cleaning upkeep and utilities are on. 

Our quick online estimates are to provide a streamline service for clients to get an idea of what they might expect to pay for the services. This is not guaranteed pricing. 

We offer quotes so we may speak with customers and evaluate their needs, as well as locking in cleaning rate good for fourteen days.  

Exact arrival times are not guaranteed, except for weekly cleaning agreements and consultations. We provide a 1-hour arrival window based on the days scheduling when clients book services.

If a cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the premises to perform services, a cancellation fee of 50% of that cleaning’s cost will be charged.

This section informs clients what Whelca Cleaning Services deems reasonable grounds to cancel requested service. We hope this never happens but in the case it does we want everyone to be on the same page of understanding and expectation. Cancellation may happen before, during or even after services has been rendered. 

• Infestations (Bed Bugs, Roaches, Mice, Fleas, etc.)
• Biohazardous Waste (Vomit, Feces, Urine, Blood, etc. of any living or once living being)
• Unsafe Conditions (hoarding, condemned premises, aggressive animals/people)
• Inactive Utilities
• Inadequate Ventilation
• Unable to Confirm Appointment
• Unable to Process Payment for Appointment
• Harassment/Abuse

If a service is cancelled due to reasonable grounds:

• During
  • If over half the service/time has been completed the customer is charged for the full service time.
• Before (upon arrival and walk through assessment)
  • Half the cost of the service (move in/out is calculated at median cost) and the deposit is void in application.
• After
  • Reoccurring
    • Services are stopped immediately and no further action is taken unless deemed legally necessitated. 

If we arrive for service and are unable to gain entry for any reason (excluding first responders – police, medical, fire) to the premise to complete the assignment due to no fault of our own, we still charge a fee of 50% of the scheduled service and the deposit is forfeited in application to amount owed.  

• Payments
  • Commercial Curated Packages are invoiced as agreed.
  • All Move In/Out cleans are due day before scheduled service and are ran with the card on file day before during appointment confirmation. (All Move In/Out Cleans have a 2 hour billed minimum)
  • All Single Room Deep Cleans are pre-paid services, due at the time of booking. 
• Deposits
  • All Deposits are non-refundable after 48 hours.
  • Deposits paid are placed against the balance of services provided.
  • E.g.
    • Bathroom Deep Clean – total 125
    • Deposit – 50
    • Remaining Balance – 75
• Move Cleans
  • Pricing is quote based, with an estimation of time to complete service.
  • Whelca Cleaning Services will charge the median amount to the card on file.
    • E.g.
      • Estimated service time 3-5 hours
      • You will be charged for 4 hours day of service before arrival.
      • At completion of service you will either
        • be reimbursed for overestimation.
        • be charged for underestimation.      

Arriving employees should have an employee badge on their person that you can easily identify.

Arriving employee should have a copy of the appropriate paperwork for you to sign.

Employees are not permitted to smoke/vape, eat/drink (water is allowed) inside of the premises they are servicing.  

Employees are not permitted to excessively use their phone while on assignment or take personal non-emergency phone calls. 

Employees are permitted certain breaks for the duration of certain assignments. The client is not charged for these breaks, but should expect that the employee will take these breaks. We transparently outline the below so clients will know what to expect beforehand as well as report if they feel their time is being taken advantage of.

• Services of three hours = One 15 minute break
• Services of six hours = One 30 minute break
• Services of eight hours = Two 10 minute breaks and One 30 minute break to be split accordingly.

To ensure we are providing the best trustworthy services in all areas we are as meticulous about our team as we are about our cleaning. We do not sub-contract out cleaning assignments; all employees are on our payroll in which we pay taxes, provide medical insurance and workers comp and are provided training. All employees are background checked, drug tested and reviewed before becoming part of our team. 

We frown on poaching of our employees, as we take great care in our selection process, training and building longevity as a team. Clients nor their affiliates are to solicit or offer contract for cleaning services of one of our employees. While it is built into their employment expectations, we are not opposed to employees making additional income. If you would like to retain an employee for a special independent project we are happy to assist and discuss finders fee and referral. Please contact us. 

Whelca Cleaning Services team members loves interacting with our clients and all of their loved ones. Please understand however, it is not appropriate to request/expect the team member to supervise them while they are on assignment.  

Our service agreement tediously outlines everything that will be covered in a provided cleaning. To be fully transparent in what we offer as well as what we don’t we have included this list to provide a generalization of what is not covered in your provided cleaning. Please be aware some of these items may be cause for service termination upon arrival or during cleaning.

If you have any questions or concerns something may not be covered and or is not listed here, please call us!

• Infestations (Bed Bugs, Roaches, Mice, Fleas, etc.)
• Biohazardous Waste (Vomit, Feces, Urine, Blood, etc. of any living or once living being)
• Garages, Attics, Basements, Exterior Areas/Surfaces
• Carpet Cleaning or Spot Removal
• Floor Refinishing
• Mold/Mildew Removal
• Furniture/Trash Removal 
• High Altitudes (unreachable areas using a 4ft ladder)
• Spot Cleaning/Washing Flat Wall Paint
• Cleaning Out of Refrigerators Items
  • Kitchen Single Room Deep Cleans
    • all items should be removed prior and stored elsewhere in a cooler. 
• Air Filter Changing
• Drywall Patching, Sanding or Painting

• Referrals
  • Referrals must be logged/advised by the customer when requesting an estimate, quote or service whether online or by phone at initial contact. 
  • Referrals are singular in meaning one new customer may only use one existing client. 
• Timely Arrival Guarantees
  • This discount is applied at the end of service, before the deposit is applied.
• Timely Service Guarantee
  • To receive this discount, services must rescheduled within two weeks. It will apply to the overall balance of the service.